Microsoft Dynamics CRM integration
Send and receive text messages directly through MS Dynamics
About Microsoft Dynamics CRM
Dynamics CRM is a leading customer resource management and enterprise resource planning software.
The MS Dynamics integration allows you to easily incorporate SMS into business processes and streamline communications within a single source of truth. Empower your sales teams to build strong relationships with customers and close sales faster
Microsoft Dynamics CRM features
- Two-way messaging: Send and receive messages within MS Dynamics. Manage on-going conversations with customers and create engaging experiences.
- Automated workflows: Save time with automated messages in your MS Dynamics workflows. Choose fields and values to trigger messages within set rules.
- 1:1 contact messaging: Send messages directly from contact or lead profiles. Sales reps can easily manage 1:1 conversations at scale.
- Message personalisation: Create personal messages with merge fields. Include your recipients’ names and data to tailor content to their needs.
- Custom templates: Streamline and standardise the experience for your customers and staff with templates for your messages.
- Activity history records: Get a full view of customer communications with messages automatically logged on contact profiles.